Allgemeine Geschäftsbedingungen

Last updated: 12 June 2026

These Terms of Service ("Terms") govern the use of the website www.paradise-charter.com and the booking and provision of boat charter, boat rental, private boat tours, excursions, transfers and related services offered by:

By accessing our website, submitting a booking request, making a payment, or using our services, you confirm that you have read, understood and accepted these Terms.

1. Definitions

For the purpose of these Terms:

"Company", "we", "us" or "our" means PEACEFULNESS j.d.o.o.

"Customer", "you" or "your" means the person making a booking and/or any passenger using our services.

"Service" means any boat charter, boat rental, private boat tour, excursion, transfer, itinerary, route, optional extra or related service offered through our website or directly by us.

"Booking" means a reservation made by the Customer and confirmed by us.

"Departure Date" means the scheduled date and time of the booked Service.

"Website" means www.paradise-charter.com.

2. Use of the Website

You may use our Website only for lawful purposes and in accordance with these Terms.

You agree not to misuse the Website, interfere with its functionality, attempt unauthorised access, upload harmful code, copy website content without permission, or use the Website in a way that may damage our business, reputation, systems or other users.

We may update, suspend or remove any part of the Website at any time, including availability, prices, images, descriptions, routes and offers.

3. Service Information

We aim to present all Services, descriptions, vessel information, images, prices, routes and availability as accurately as possible. However, small differences may occur due to operational, seasonal, technical, safety, maintenance, weather or regulatory reasons.

Images on the Website are for presentation purposes and may show vessels, routes, locations or experiences in ideal conditions. Actual conditions may depend on the weather, sea conditions, season, port rules, safety requirements and availability.

All routes, stops and itineraries are subject to operational and safety decisions, including the decision of the skipper, captain, operator, marina, harbour master, coast guard or competent authority.

4. Booking Process

A Booking is created when you submit the required booking information and complete the selected payment option.

We reserve the right to accept or decline any booking request. A booking is considered confirmed only after we send you a booking confirmation by email or another written communication channel.

The Customer is responsible for providing accurate booking details, including full name, contact details, number of passengers, selected date, selected Service and any special requests.

If the information provided is incorrect, incomplete or late, we are not responsible for booking errors, failed communication, missed departures or additional costs.

The person making the Booking confirms that they are authorised to act on behalf of all passengers included in the Booking and that all passengers will comply with these Terms.

5. Prices, VAT and Currency

Unless stated otherwise, prices are shown in EUR and include applicable VAT where required by Croatian and EU law.

The final price depends on the selected Service, date, vessel, duration, number of passengers, optional extras and payment method.

We reserve the right to correct obvious pricing errors before confirming a Booking. If an obvious pricing error occurs after payment, we will contact you and offer either confirmation at the correct price or a full refund.

Additional costs not expressly included in the booking confirmation are not included in the price. These may include, where applicable, food, drinks, entrance fees, fuel supplements, skipper fees, port fees, mooring fees, transfers, special requests or other optional extras, unless clearly stated as included.

6. Payment Options

The Customer may choose one of the following payment options, depending on availability for the selected Service:

Option 1: 30% payment now and 70% at boarding

You may pay 30% of the total booking price online at the time of booking. The remaining 70% is payable at boarding, before the start of the Service, either in cash or by card, subject to availability of the card payment terminal and technical connectivity.

If the remaining balance is not paid before departure, we may refuse to provide the Service and treat the Booking as cancelled by the Customer.

Option 2: 100% online payment

You may pay 100% of the total booking price online at the time of booking.

Bank transfer

Where bank transfer is offered or agreed, payment must be made to the following bank account:

PEACEFULNESS j.d.o.o.
IBAN: HR07 2402 0061 1012 6369 7
SWIFT/BIC: ESBCHR22

The Booking may remain unconfirmed until the payment is visible on our account, unless we confirm otherwise in writing.

Payment processing

Online payments may be processed by third-party payment providers. We do not control third-party payment systems and are not responsible for technical errors, declined transactions, bank charges, card issuer fees, currency conversion fees or payment provider availability.

7. Cancellation by the Customer

All cancellation requests must be sent in writing to: info.paradisecharter@gmail.com

The cancellation date and time will be the date and time when we receive your written cancellation request. All times are calculated according to the local time in Split, Croatia.

Unless a different cancellation policy is expressly stated in your booking confirmation, the following cancellation policy applies:

Cancellation 7 or more days before the Departure Date
100% refund of the amount paid to us.

Cancellation less than 7 days but more than 24 hours before departure
50% refund of the amount paid to us.

Cancellation within 24 hours, on the day before, late arrival or no-show
No refund will be issued.

For Bookings paid using the 30% now / 70% at boarding option, the refund is calculated only on the amount already paid to us before cancellation.

Refunds are normally made to the original payment method or by bank transfer. We aim to process approved refunds within 14 days from confirmation of the refund, unless a longer period is required due to payment provider, bank, verification, chargeback, anti-fraud or compliance checks.

8. Changes Requested by the Customer

You may request to change the date, time, vessel, route, number of passengers or other booking details by contacting us in writing.

We will try to accommodate reasonable change requests, but changes are subject to availability, operational possibility, vessel availability, weather, sea conditions and price differences.

A requested change is valid only after we confirm it in writing. If the requested change is not possible and you decide to cancel the Booking, the cancellation policy in Section 7 applies.

9. Bad Weather, Sea Conditions and Safety

Safety is our priority.

If we determine that the Service cannot be safely provided due to bad weather, unsafe sea conditions, strong wind, storm, official warnings, technical issues, port restrictions, instructions from competent authorities or any other safety-related reason, we may cancel, postpone, reschedule or modify the Service.

In case we cancel the Service due to unsafe weather or sea conditions, you will be offered one of the following options:

1. rescheduling to another available date that is acceptable to both you and us; or
2. a 100% refund of the amount paid to us.

Bad weather cancellation is determined by us, the skipper, captain, operator and/or competent authority based on safety and operational criteria. Cloudy weather, light rain, lower temperature or personal preference will not automatically be considered unsafe weather if the Service can be safely provided.

If the Service starts and weather or sea conditions later require route changes, shorter stops, alternative locations or early return for safety reasons, this will not automatically entitle the Customer to a refund, unless required by applicable law or expressly agreed by us.

We are not responsible for Customer travel costs, accommodation, parking, flights, taxis, meals or other third-party costs connected with a cancelled, postponed or changed Service, unless required by applicable mandatory law.

10. Right of Withdrawal for Dated Leisure Services

Our Services are leisure and tourism services provided on a specific date or within a specific period.

To the extent permitted by applicable Croatian and EU consumer law, the statutory 14-day right of withdrawal for distance contracts does not apply to leisure services where the contract provides for a specific date or period of performance.

Regardless of the above, Customers have the cancellation rights described in these Terms.

11. Arrival, Boarding and Passenger Responsibilities

The Customer and all passengers must arrive at the agreed meeting point on time. We recommend arriving at least 15 minutes before the scheduled departure time, unless another time is stated in the booking confirmation.

Late arrival may result in reduced service duration, changed itinerary or cancellation without refund, especially if the delay affects other bookings, port schedules, safety or operational planning.

All passengers must follow the instructions of the skipper, captain, crew, operator and competent authorities at all times. Passengers must behave responsibly and must not endanger themselves, other passengers, crew, the vessel, equipment, third parties or the environment.

We may refuse boarding or remove a passenger from the Service without refund if the passenger:

• is visibly intoxicated or under the influence of drugs;
• behaves aggressively, dangerously, offensively or irresponsibly;
• refuses to follow safety instructions;
• provides false information;
• exceeds permitted passenger numbers;
• brings prohibited items;
• creates a safety, legal or operational risk.

Children and minors must be supervised by their parent, guardian or responsible adult at all times.

12. Health, Fitness and Special Requirements

By booking and using our Services, you confirm that all passengers are physically and medically fit to participate in the selected Service.

You must inform us before the Booking of any medical condition, disability, pregnancy, mobility limitation, allergy, special requirement or other circumstance that may affect participation or safety.

We will try to accommodate reasonable requests where possible, but we cannot guarantee that every Service, vessel or route is suitable for every passenger. We may refuse participation if we reasonably believe that participation would create a health, safety or operational risk.

13. Luggage, Personal Belongings and Valuables

Passengers are responsible for their personal belongings, luggage, money, documents, phones, cameras, sunglasses, jewellery and other valuables.

We are not responsible for lost, stolen, damaged or wet personal items unless caused by our proven intentional misconduct or gross negligence.

We recommend that passengers do not bring unnecessary valuables on board and that electronic devices are properly protected from sea water, wind, movement and weather.

14. Damage to Vessel or Equipment

The Customer and passengers are responsible for damage, loss or additional cleaning caused by intentional, negligent, reckless or improper behaviour. This may include damage to the vessel, engine, equipment, safety equipment, upholstery, towels, accessories or other property.

We may charge the Customer for reasonable repair, replacement, cleaning or recovery costs caused by such behaviour.

15. Fuel, Route, Stops and Itinerary

The selected route, duration and stops will be described in the booking confirmation or Service description. However, routes and stops may be changed for safety, weather, sea conditions, port rules, crowding, technical, operational or legal reasons.

The skipper or operator has final authority to adjust the route, speed, timing, stops, swimming locations and return time when necessary.

If an alternative route or comparable Service is provided, this will not automatically entitle the Customer to a full or partial refund, unless required by applicable law or expressly agreed by us.

16. Third-Party Services

Some Services may include or refer to third-party services, such as restaurants, beach clubs, attractions, marinas, ports, taxis, parking providers, transfer providers, payment processors or external platforms.

We are not responsible for the acts, omissions, prices, availability, delays, terms, safety rules or service quality of third-party providers unless they act directly under our control and responsibility.

Where third-party terms apply, the Customer is responsible for reviewing and complying with them.

17. Force Majeure

We are not liable for failure or delay in performing our obligations caused by events outside our reasonable control.

Force majeure events may include, but are not limited to, storms, unsafe sea conditions, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, strikes, harbour restrictions, government measures, technical failures, fuel shortages, accidents, rescue operations, closed ports, official orders or other extraordinary circumstances.

If force majeure prevents the Service from being provided, we will try to offer a reasonable alternative, rescheduling or refund in accordance with these Terms and applicable law.

18. Liability

We provide our Services with reasonable care and skill.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law, including liability for death or personal injury caused by proven negligence, intentional misconduct or mandatory consumer rights.

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential or purely financial losses, including lost profits, missed flights, missed accommodation, missed connections, emotional distress, loss of enjoyment, or third-party costs.

Our liability, where legally permitted, is limited to the amount paid by the Customer for the specific Service giving rise to the claim.

The Customer is responsible for ensuring that they have appropriate travel insurance, health insurance, accident insurance and personal belongings insurance.

19. Customer Complaints

If you are not satisfied with our Service, please contact us as soon as possible so we can try to resolve the issue.

Written complaints may be submitted:

By email: info.paradisecharter@gmail.com
By post: PEACEFULNESS j.d.o.o., Dobrila 1, 21000 Split, Croatia

Your complaint should include:

• full name;
• booking reference or booking date;
• contact details;
• clear description of the complaint;
• relevant documents, photos or evidence, if available;
• requested solution.

We will respond to written consumer complaints within 15 days from receipt of the complaint. Submitting a complaint does not suspend payment obligations unless expressly agreed by us or required by applicable law.

20. Alternative Dispute Resolution

We always aim to resolve complaints amicably and directly with the Customer.

If a dispute cannot be resolved directly, consumers may have the right to use competent alternative dispute resolution bodies in Croatia or other consumer protection mechanisms available under applicable Croatian and EU law.

The European Online Dispute Resolution platform has been discontinued and is no longer available for submitting new consumer complaints.

21. Data Protection and Privacy

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Personal data may be used for booking management, communication, payment processing, legal compliance, customer support, safety, accounting and service delivery.

More information about how we process personal data is provided in our Privacy Policy and Cookie Policy, where available on the Website.

By using the Website and making a Booking, you acknowledge that personal data may be processed for the purpose of providing the requested Service.

22. Intellectual Property

All content on the Website, including text, images, logos, design, graphics, layout, icons, videos and other materials, is protected by intellectual property rights unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, exploit or use Website content for commercial purposes without our prior written consent.

23. Accuracy and Availability of the Website

We aim to keep the Website available and accurate, but we do not guarantee uninterrupted access, error-free operation or permanent availability.

The Website may be temporarily unavailable due to maintenance, updates, technical issues, hosting issues, cybersecurity measures or other reasons.

We may change Website content, prices, availability and Services at any time before a Booking is confirmed.

24. Amendments to These Terms

We may update these Terms from time to time. The version applicable to your Booking is the version available or provided at the time your Booking is confirmed, unless mandatory law requires otherwise.

The updated version will be published on the Website with a new "Last updated" date.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Croatia, without prejudice to any mandatory consumer protection rights that may apply under the laws of the Customer's country of residence.

If a dispute cannot be resolved amicably, the competent court in Croatia shall have jurisdiction, unless mandatory consumer protection law provides otherwise.

26. Contact

For all questions, bookings, cancellations, complaints or requests, please contact us at: